ODUDU-OBONG EDEM INYANG

Results-Driven Professional in IT, Sales, and Digital Marketing

Abuja, NG.

About

Results-driven professional with a robust background spanning computer engineering, library and information science, digital marketing, and certified expertise in IT support and customer service. Proven ability to exceed sales targets, build strong client relationships, and implement effective IT solutions that enhance operational efficiency. Adept at market research, V-Sat installation, and cross-functional collaboration, with a strong focus on innovation and industry trends. Seeking to leverage diverse skills and entrepreneurial drive in a dynamic organization to achieve impactful results.

Work

Elcoolex Nigeria Limited

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Sales Representative & IT Support Specialist

Abuja, Federal Capital Territory, Nigeria

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Summary

Spearheaded sales initiatives and provided comprehensive IT support, contributing to revenue growth and operational excellence for a diverse customer base.

Highlights

Successfully promoted and sold products to a diverse customer base, consistently exceeding sales targets and contributing to revenue growth.

Built and maintained strong client relationships, ensuring high levels of customer satisfaction and fostering repeat business.

Conducted comprehensive market research to identify potential customers and develop data-driven sales strategies, expanding market reach.

Provided expert technical support and troubleshooting for hardware, software, and network issues, minimizing downtime and ensuring continuous system functionality for clients.

Installed and configured V-Sat equipment, optimizing performance and connectivity to enhance communication infrastructure and operational efficiency.

Collaborated effectively with cross-functional teams to implement integrated IT solutions, improving system reliability and overall operational efficiency.

Education

University of Jos

Jos, Plateau, Nigeria
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Bachelor Computer Engineering

Lighthouse Polytechnic

N/A, N/A, Nigeria
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Diploma Technology

Languages

English

Certificates

Fundamental of Digital Marketing

Google Digital Garage

Large Marine Ecosystem Assessment and Management

Coursera

Child Protection Systems Strengthening: Approach, Benchmarks, and Interventions

UNICEF

Mental Health Resilience

Florence Academy

First Aid

Florence Academy

Diploma in Cryptocurrency

Alison

Career Building and Entrepreneurship Training

Center for Social Awareness, Advocacy and Ethics (CSAAEING)

Skills

Digital Marketing

Digital Marketing, SEO, Content Marketing, Social Media Marketing, Campaign Management.

Office Management

Office Management, Administrative Support, Organizational Skills, Workflow Optimization.

Social Media Management

Social Media, Community Engagement, Content Curation, Brand Promotion.

Communication Skills

Communication, Interpersonal Skills, Client Relations, Presentation Skills, Active Listening.

Computer Skills

Computer Proficiency, Software Applications, Hardware Troubleshooting, Network Configuration, System Administration.

Negotiation

Negotiation, Deal Closing, Conflict Resolution, Contract Management.

Emotional Intelligence

Emotional Intelligence, Empathy, Self-awareness, Relationship Management, Team Dynamics.

Analytics

Data Analysis, Market Research, Performance Metrics, Reporting, Business Intelligence.

Personal Development

Continuous Learning, Self-Improvement, Growth Mindset, Adaptability.

IT Support

IT Support, Technical Support, Troubleshooting, Hardware Diagnostics, Software Installation, Network Support.

Customer Service

Customer Service, Client Satisfaction, Support Ticket Management, Issue Resolution.

V-Sat Installation

V-Sat Systems, Satellite Communication, Network Installation, System Configuration, Connectivity Solutions.

Sales Strategy

Sales Strategy, Target Achievement, Product Promotion, Market Expansion, Lead Generation, CRM.

Cross-functional Collaboration

Teamwork, Cross-functional Collaboration, Project Implementation, Stakeholder Management.

References

Ebong Afia

BIONICA West Africa, bionicatech@gmail.com

Justina Inyang

Nigerian nursing and midwifery, eltruthg@gmail.com